Order Cancellation Policy

We understand that you may need to cancel your order from time to time. Please review our cancellation policy below for details on how requests are handled.

1. Cancellation of Unfulfilled Orders

If your order has not yet been shipped, you may request a cancellation through any of our customer service channels. Once approved, you will receive a full refund of 100% of the amount paid, at no additional cost.

2. Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be canceled. However, you may initiate a return after delivery. Please follow the return instructions included with your package or contact our customer support team for assistance.

3. Refund Process

Processing Time: Refunds are processed within 1–5 business days after your cancellation request has been reviewed and approved.

Original Payment Method: All refunds will be issued to your original method of payment.

4. Contact and Assistance

If you have any questions or need help with your cancellation request, please feel free to contact us through our available support channels.

Phone:+1 (214) 554-2249

Email:care@domusallegro.com

Address:414 MEASURES RD,WEATHERFORD,TX 76088,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)